Kaspersky Maintenance Service Agreement gives you a choice of extended support programs and premium support programs that treat your IT security issues as high priority and help keep your business running smoothly. With a range of support program options, Kaspersky Lab lets you choose the level of service that's ideal for your business: Our entry-level package proves that quality support can still be very affordable - for every business. MSA Start offers you prioritized support for critical incidents - during normal office hours via web, phone or email - from our technical experts.